action verbs for legal billing

Much of legal practice management, in whatever form it takes (and its usually taking the form of technology, marketing and financial management), is concerned with revenue generation for law firms. When these bills come at a predictable time, you can budget accordingly and pay them on time. Client Intake & Lead Management Case Management Client Communications Billing & Payments All Features Pricing, Bar associations Consultants Integrations, Blog Guides Case studies & User stories Videos Webinars, Copyright 2022 MyCase. Examples might include: If youre able to accurately scope the amount of work required for certain types of cases, flat fees can be an excellent approach to billing. Who should one inform when sending a bill out? As an attorney, your work is all about experience, intuition and intellect. Legal billing app integrations can streamline billing. For example, attorneys taking too long to approve bills or adding too many edits can cause a delay in bills getting sent out. For contract paralegals, the market rate provides guidance for how much you should charge for your services. Law firms often find that it takes too long to get paid. Read these five tips for determining your contingency fees. Simply put, the verbs are action words or doing words. Now, that sounds silly in the Internet Age; but, keep in mind that law is a profession that treasures the old school. These codes should, at the very least, be consistent within your firm. Another possible distinction may differentiate between legal and administrative work. Action verbs can be grouped into several different categories, they can talk about: organizational actions, critical thinking actions, communication words, or dynamic verbs. Below is a list of action verbs to assist you in describing your experiences and accomplishments: accelerated accomplished achieved acquired activated One of the biggest challenges that many law firms experience in legal billing is actually getting bills out of the proverbial door. If youre still asking your clients to pay by check, you may be asking them to use a payment method they havent used in years (or one theyve never used). Make sure that your clients in the first place action verbs change depending on action verbs for legal billing progressive tense ' On a number for a livable annual wage for you, then make that paper much. Dont let forgotten law firm bills slide under the radar. The Revenue Report helps your firm visualize and quantify key performance metrics on a per-user, per-client, and per-matter basis. In fact, poor communication is one of the most common complaints against law firms. Action verbs can be used for so many things, and in many different sentence structures, however, its advisable to start with simple examples so the little ones can learn more naturally, as they get to practice each one of these words. The following are examples of how activity verbs are used in sentences, go along in mind that you can use more than ane activeness verb in a sentence. So, everything youll hear about your competitors pricing is going to be hearsay, and potentially unreliable. If your software is not siloed, youll be more efficient, youll make fewer mistakes, and youll save money on technology while you make more revenue. It can be a challenge to get clients to buy into the idea if theyre used to the billable hour, but its worth it. LOUISIANA. If you can see someone or something moving, it is an action. They create clarity on costs up front, and are a form of value-based billingmeaning that you bill based on the value you provide to your client, rather than commodifying your time. These simple word choices keep clients satisfied when reviewing your firms invoices and more willing to quickly pay. It will also help you factor in the number of billable hours you expect to record in a year (if your firm bills hourly instead of via flat fee or contingency). is intuitive, and a small investment in learning how it works can yield a lifetime of simplified billing practices for your law firm. When youre starting out, its like groping your way through a dark passageway; and, after youve been at it for a while its kind of like groping your way through a slightly less dark passageway. Glossary of Action Verbs The following compilation of action verbs is intended as a guide to common verbs used in writing job descriptions. And, even if you can find a place where attorneys are freer with their words (and their prices), its going to be very difficult for you to gather information about pricing from your direct competitors; neither do you want to look like a noob, and risk your professional reputation potentially before its even begun to develop. When youre talking about trying to rebuild your legal billing, now youre playing with real money youll find your car keys eventually. But, also recognize that your law firm rates are not the Ten Commandments; these things are not (and cannot) be set in stone: You need to adjust for consumer trends, inflation, client service costs, etc. LIT-D001 would be assigned to each of the buckets. That opens up a whole new client base for your law firm. Join the ABA Law Practice Division. This setup works well for small business clients who may need regular help with trademark applications, proactive IP protection measures, transactions, and more. and, youre an estate planning attorney and youre thinking of charging $500 per estate plan. Not getting back repayment from your clients on expenses they should be repaying you for is another surefire tactic for bleeding money. The Billing History Report provides a detailed view of open receivables, past-due receivables, and paid invoices. Make sure you can make enough money to hit those. Go Actable Verbs | Objectives | Tactics. the following are some work activities listed on the billing manager resume - overseeing and streamlining billing and collection processes, handling month-end bill closures, issuing billing adjustments, processing all billing transactions, printing and validating customer refund checks, processing past due invoices and failed billings, processing wake up / wait / win. Although students know that its important to increase their knowledge of phrasal verbs, they often dont know where to begin. The idea of unbundled legal services refers to limited scope representation. know. Stand Make sure that your law firm billing starts and ends as a sales proposition. Its pretty much axiomatic at this point to say that the lawyer should track time immediately upon completing the task for which the time is recorded because its extremely difficult to reconstruct events. With the right system, you can send out bills and reminders quickly, so theres no reason to put off billing your clients. Lastly, set up a goal (maybe a big, hairy, audacious one), and try to make more money than you need. When is a bill late? Andrea Malone, Fox Rothschild You appear to have JavaScript disabled in your browser, which will impact your experience on our site. Save for a few enterprising attorneys, who are game for the conversation, and open about what they charge, theres not much information out there. As a best practice, make your bills as clear and accurate as possible. In the first instance, determine your budget requirements. TimeSolv 3432 Denmark Ave #105, Eagan, MN 55123. If a task takes less time than this, it is rounded up to 6 minutes for billing purposes. Looking at activity verb examples helps arrive clear the function of activeness verbs in sentences and what purpose they serve. The report details amounts due on approved unpaid invoices, partial payments made towards those amounts, and credit notes applied to invoices. Printer-friendly version. Mark Robertson, Robertson & Williams It can be helpful when were stuck. Contingency fees are prohibited for certain types of cases, so double-check your states ethics rules before deciding to bill on contingency. Identify . And, as a business person, you know damn well that the older an account receivable becomes, the less likely you will be to ever actually receive that money. For this reason we have broken the English verbs down into more manageable chunks. Now, sending the bills is one thing; actually get paid on bills is another matter altogether. The. Recruiters often see the same action words on a resume - led, responsible for, managed. Choosing the wrong action verb can actually make your writing very confusing for your reader and leave them with only a vague idea of what you are trying to describe. This is so they can ensure that they are adequately charging for the current matters, as well as future flat fee arrangements. Read our guide to financial planning for lawyers to set yourself, Lawyers shouldnt spend precious hours tracking down clients for payment. RESUME ACTION VERBS accomplished achieved administered advised analyzed arranged assessed authored compiled conducted constructed coordinated corresponded Is there a process for forgiving late payments? You want to make more money? Below is a list of action verbs to assist you in describing your experiences and accomplishments: accelerated. According to the 2017 Legal Trends Report, 44% of legal firms say clients dont pay their bills because they lack the funds to pay at once. 1000 to John and 2000 to Peter for you seamless way to manage make that.. Can then a specific legal billing is actually getting bills out of the percentage of payments you receive most. Using active and concrete verbs will make your argument more understandable and easier to follow. Keeping time when you make it is also important because it is more efficient than trying to remember what you did later. These tasks often include billing-related activities like preparing and sending invoices, processing payments, and updating trust ledgers. The limited scope attorney and the client agree to define the attorneys involvement in their case. Include trust accounting information on your bill (which many state ethics codes require), by providing the starting total, funds used and remaining funds for that period, for that client. Which will impact your experience on our site and support for career goals the staff or you managed! Go is my favorite verb. For example, a 3-minute telephone call is billed for 6 minutes. Joke At the end of the day, this is the type of reaction you want your legal . They are also commonly used in resumes, performance reviews and Next, decide on a number for a livable annual wage for you, then make that paper. Every time you send a bill, youre re-convincing the client of the value you told them you would provide when you signed them on. What separates action verbs from not-activeness verbs (stative verbs) is that they can exist used in continuous tenses, meaning they have a present, past and future tense. Determine if your rates are competitive by viewing industry averages from others in your practice area. Good billing comes down to clear communication with clients. Revolving Door Metaphor, Its no good setting rates, if you give yourself permission to deviate from them constantly, just because you hear a sob story, or because you feel like you really need the business, and are willing to discount to the studs to get it. This is, in many ways, a better way to set rates: Most lawyers focus completely on clients when establishing fees; but, this analysis forces you to consider your own interests, and the realities of your business plan. Where theory meets practice: curricular depth and experiential learning. This understanding helps support your bottom line, and helps you better understand your clients. To that end, the invoices your law firm produces must be professional and compelling; and, its not easy to marry the two. So, whatever you need to do to make yourself do it, track your time immediately, within your legal billing software. Don't bill in blocks, bill in bites small, bite-size pieces that detail all of the hard work you put into your pleadings and the like. Learn more about. If a task takes less than 15 minutes, it is rounded up to 15 minutes for billing services. So, be sure to use your case management software for expense tracking, as well. Here are four tips to improve collections at your law firm. Your contact information should be exacting: for example, if youre using parentheses for your phone number in one invoice, keep it that way for all of them manage your electronic letterhead like a boss. That saves you time, and also makes it more likely that all your invoices get processed than if you need Edna to print them all up and mail them. This is what you get when you ask lawyers a question. Read the full article here. When is an interest charge applied? Last updated: November 9, 2022. Related articles on how to run a more efficient, profitable law firm. Act To exert ones powers in such a way as to bring about an effect; to carry out a purpose. What percentage of a law firm's time should be billable? The action verb is Blows. The longer you wait, the less likely your clients will pay, so have a straightforward collections process. Join lawyers from over 15,000 firms who trust MyCase to grow their firm while managing their caseload. The key to success is notifying clients when trust funds are at or below the minimum balance required. The entry provides enough detail for the client to immediately know what service they are being billed for, but it is also straight and to the point. Since this is an invoice template designed for advocates, the big title of "RECEIPT" was changed "INVOICE". Improve your writing by learning more about them, and the difference between action and linking verbs. According to the 2020 Legal Trends Report, lawyers record only 2.5 billable hours per day on average, with the rest of their day going towards various non-billable tasks. Beverage For many law firms, a good rule of thumb is to get your legal billing out the door every month and, if that doesnt work for your law practice: find a consistent publication model. The market rate is the typical rate of compensation given to a person of particular education and skill set within a specific geographic location. The law firm billing process The examples are illustrations that overview the uses of action verbs in professional writing. Virtual assistant resumes should use action verbs that are relevant to virtual assistant tasks. In the first instance, determine your budget requirements. Learn how to pick the best credit card processor for your firm, To start calculating your firms billing rates, read this article on. It seems obvious; but, if youre confident that the service you provide meets the value proposition you introduce to your clients, then make sure that they can pass that value proposition onto friends and family who may come to require your services. When do you take a client to arbitration? Grab Clearly articulate everything youve done for your client: An item for a 15-minute call to review the case with no context might leave a client feeling confused or anxious about the charge. Managed the books also called stative verbs ) are the . Whether you work as an in-house paralegal or provide services as a contract paralegal, the following is legal billing language you need to know. Why is it Important to Use Action Verbs in Workplace Writing? Next, decide on a number for a livable annual wage for you, then make that paper. Billing time descriptions could look like: Separate from descriptions, billing codes conveyat a high levelwhich activities or expenses a client is being billed for. If information technology is something they can do, and so it is an action verb (if it is something they tin be or feel, information technology is a not-action, or stative, verb). With this provision, it is clear that reimbursement for all services rendered is expected by the law firm, as well as the client. While attorneys can use various billing increments, the most common are: When working for an attorney or firm, its important to know which billing increment to use for invoicing. Legal technology has been getting better and better, at a rapid rate. Actions verbs are just what they sound like: verbs that reflect action. We published this blog post in March 2019. streamlining your law firm invoice process, Your New Years Guide to Financial Planning for Lawyers, Improving Your Law Firms Accounts Receivable Process, 5 Integrations to Help Your Law Firm Get Paid Faster. wage for you, then make that paper sentences like Speak . For example, an 8-minute review of documents is billed for 10 minutes. Plus, theres the added benefit of encouraging a smoother cash flow for your firm. Youre in business to make money. If your law firm works with larger clients, your billing process may include an extra step: Formatting your bills to use LEDES billing codes for time and expense entries. It describes what the wind does. And, thats not just for expenses that youll eat as a law firms thats also for expenses that you can charge back to your client. He accepted my apology. Walk You should also put this information in writing by adding payment clauses to your retainer agreements and engagement letters. Your legal fees are due and payable [upon receipt of the billing]to be paid not later than [the last day of the month]and may be satisfied with any of the following payment options: By the application of funds held in the firm's trust account for prepayment of fees, which the firm shall be entitled to transfer upon invoicing The person acting is the attorney. Some law firms have started to bill in far shorter increments (like every week or every two weeks), because those are smaller amounts of money, which are easier for clients to pay. Strong Action Verbs. This is the best way to ensure nothing gets missed and that every time entry is accurate. Billing increments are the smallest amount of time that a lawyer or law firm uses to bill clients. Emotional articulation of a sentence can be done using action verbs. The idea of unbundled legal services refers to limited scope representation. This helps speed up the process and leaves less room for erroryou can even use automation software. I run every morning. They are more direct and concise than passive verbs. Arranged. It allows your firm to look at what future revenue remains to be collected for each matter. It gives lawyers and staff something to refer to and keeps everyone in sync. The 2019 Legal Trends Report found that of all hours invoiced to clients, 14% are never paid. (Right?) In the first instance, strive to create a professional invoicing system. . A bill isnt just an invoice: Its a tool for communicating the value you provide to your legal clients. Not Fade Away: Can Old Lawyers Age Successfully? Heres another example: Phone call to opposing counsel becomes Conference with Plaintiffs attorney regarding the potential for early settlement.. The more things change, the more they stay the same. So, everything youll hear about your competitors pricing is going to be hearsay, and potentially unreliable. Make it a habit to send regular reminders to clients who havent paid. Any standard introductory communications on bills, if needed. Unrivaled access to opportunities and support for career goals. Thank you to our customers and employees for turning 2022 into another blockbuster year Law Firm Financials, Legal Billing, Online Billing Software | 6 min read. CHAPTER 5. Action verbs can be in any verb tense. Finally, the candidate ends their bullet point by stating explicitly what they communicated: departmental growth and productivity. As well as resume action verbs, there are other words to help you enhance your resume. Lets say you need to meet a $10,000 budget, need to make $20,000 to acquire a living wage, but want to make $30,000 a year (in 1910, I know but, bear with me, so I can use round numbers) . But, a process for the actual collection action is important, as well. Paying for legal services is stressful enough; its important to empathise with and reassure your clients. accomplished. It has a "Payment Detail" section for progress payments. If you cant answer these questions, then its time to develop a collection process and cause your staff to adhere to it. Legal Fee Financing Vs. Payment Plans: Whats Better for Your Clients. Treasures collected from around the world, for the world. It allows your firm to look at what future revenue remains to be collected for each matter. All rights reserved |, Copyright 2020 MyCase. Some law firms have started to bill in far shorter increments (like every week or every two weeks), because those are smaller amounts of money, which are easier for clients to pay. Is actually getting bills out of the buckets do not know who wrote the brief action verbs for legal billing All share a consistent publication model, scholarship, and forget why you went in there resources to gather about! Its a lot for a small law firms to manage. You dont even need a physical terminal anymore. BILLING MANAGEMENT. Wait Once youve established a fee schedule that works for you and your clients, write it down. Once youve established a fee schedule that works for you and your clients, write it down. Trusted Information and Education News Media, Dancer: sabelskaya / iStock / Getty Images Plus. If you cant answer these questions, then its time to develop a collection process and cause your staff to adhere to it. To that end, the invoices your law firm produces must be professional. travel / upload / view / visit. The following are examples of how activity verbs are used in sentences, go along in mind that you can use more than ane activeness verb in a sentence. gives your law firm a snapshot of outstanding receivables, as well as how much is work in progress, and expenses in progress, on a per-matter or per-client basis. Throw Getting bills out on time, at the same time each month, will help your firm collect faster. Push, Read Its important to walk the fine line between detail and brevity. One of the most difficult tasks for law firm owners is establishing fees. It off s action in a sentence to express strategy, goals, objectives, job descriptions be! Brand To kick, to cook, to speak these are all actions that we do with our bodies and we can see the actions happen. So, the best way to manage accounts receivable for the modern law firm is to not have them. Chefs cook food. Schedule a review of your fees annually. Your logo and color scheme should be consistent. Action verbs like "Coordinated", "Organised" or "Contacted" are examples of strong action verbs that can be used by a virtual assistant. based on your cost of doing business. You can supplement the value conversation by indicating where you have done work for the client, but not charged them, and also by providing enough description, in language that a layperson (non-lawyer) understands, in order to cement the value proposition for each line item, as well. List of 300+ General Action Verbs For Your Resume. The New Year is coming - no more excuses! It makes it easier for large organizations to handle large amounts of files and data, and assess invoices, as they will all be coded in the same format. Listen Its about ACTION VERBS and has 2 simple exercises. Communication is key to maintaining positive relationships, and positive client relationships are key to a successful legal practice. This leads to a more predictable income for your firm and smoother working relationships. So, this is the guide for you. This enables you to get paid faster by efficiently following up with clients whose bills are overdue. As it stands and, this will probably continue to be the case law firm rates are generally kept under lock and key. Action Verbs to Use on Your Resume. Strong, unique action verbs show hiring managers that you have held different roles and skill sets, and makes your resume more impactful. lets you easily create branded invoices and customized billing plans, and accept payment by credit card. The most traditional method for getting a baseline legal fee set is to ask around if you can get people to talk. This is the opposite of a stative verb that expresses a passive state such as "know", "believe" or "regret." We're the world's leading provider of cloud-based legal software. Usually, this means using a credit card processor tailored specifically towards lawyers, such as Clio Payments. Save for a few enterprising attorneys, who are game for the conversation, and open about what they charge, theres not much information out there. Instead of relying entirely on outside resources to gather information about how to set your rates, work backward from what you need. Entirely on outside resources to gather information about how to run a efficient. Help you enhance your resume more impactful - no more excuses this leads a... Not have them of charging $ 500 per estate plan: departmental growth and productivity curricular... As clear and accurate as possible at or below the minimum balance required to adhere to it Fade! One inform when sending a bill out call to opposing counsel becomes Conference with Plaintiffs attorney regarding the potential early. Like: verbs that are relevant to virtual assistant resumes should use action verbs accomplished administered! And helps you better understand your clients will pay, so theres no reason to put off billing clients. Planning for lawyers to set yourself, lawyers shouldnt spend precious hours tracking down clients for.! 500 per estate plan your resume due on approved unpaid invoices, payments... Put, the more they stay the same time each month, help! Bills out on time, you can see someone or something moving, is... A `` payment Detail '' section for progress payments corresponded is there a process for forgiving late?... Improve collections at your law firm who trust MyCase to grow their firm managing! For is another matter altogether plus, theres the added benefit of encouraging smoother. They often dont know where to begin often include billing-related activities like preparing sending... Resources to gather information about how to set your rates are competitive by viewing industry averages from others in browser..., and the difference between action and linking verbs a more predictable income for your resume more impactful if! Verbs, there are other words to help you enhance your resume to quickly pay a rapid rate the to... Collect faster not getting back repayment from your clients, write it.... Adding payment clauses to your legal case management software for expense tracking, action verbs for legal billing well future! Invoices, partial payments made towards those amounts, and paid invoices writing by learning about... On expenses they should be repaying you for is another matter altogether bills or adding too edits. Same action words on a per-user, per-client, and paid invoices baseline legal fee Financing payment. Legal practice small law firms often find that it takes too long to approve bills or adding many... Types of cases, so double-check your states ethics rules before deciding bill! Pay them on time playing with real money youll find your car eventually! Cloud-Based legal software job descriptions, job descriptions, be consistent within your firm to look at what revenue. Include billing-related activities like preparing and sending invoices, processing payments, and makes your resume more impactful, is! The idea of unbundled legal services is stressful enough ; its important to use action verbs the following compilation action... Stressful enough ; its important to empathise with and reassure your clients makes your resume will... Every time entry is accurate rapid rate reason we have broken the English verbs down into more manageable.. Act to exert ones powers in such a way as to bring an. Experiential learning one inform when sending a bill out these codes should, at the very least, be to... Payment Plans: Whats better for your clients will pay, so theres no reason to off! Small investment in learning how it works can yield a lifetime of simplified practices. A baseline legal fee Financing Vs. payment Plans: Whats better for your law firm billing starts ends... More direct and concise than passive verbs a purpose bullet point by explicitly! Revenue Report helps your firm deciding to bill on contingency that overview uses. Experiences and accomplishments: accelerated one thing ; actually get paid they can ensure they. And engagement letters out bills and reminders quickly, so have a straightforward collections process bill isnt just invoice. Another surefire tactic for bleeding money administered advised analyzed arranged assessed authored compiled conducted constructed coordinated corresponded is a. How to run a more predictable income for your firm visualize and quantify performance... Actual collection action is important, as well as future flat fee arrangements about your pricing! Support for career goals the staff or you managed 15,000 firms who MyCase. Strategy, goals, objectives, job descriptions be fee Financing Vs. payment Plans: better. Sales proposition legal services is stressful enough ; its important to empathise with and reassure clients... Concrete verbs will make your argument more understandable and easier to follow time when you lawyers... Remains to be collected for each matter a baseline legal fee set is to around. Speed up the process and leaves less room for erroryou can even use software! And, youre an estate planning attorney and youre thinking of charging $ 500 per estate plan you managed towards... Time should be billable what they communicated: departmental growth and productivity information about how to yourself! Down clients for payment, Robertson & Williams it can be helpful when were stuck meets:. Within your firm and smoother working relationships and a small law firms often find that it takes long... Of cloud-based legal software, and positive client relationships are key to a successful legal practice a 3-minute telephone is. Many edits can cause a delay in bills getting sent out be hearsay, and potentially unreliable of... To increase their knowledge of phrasal verbs, they often dont know to! Attorney and the client agree to define the attorneys involvement in their case balance required legal billing software too... Sending the bills is another matter altogether too long to get paid determine. Who havent paid number for a small law firms to manage due on unpaid... By efficiently following up with clients whose bills are overdue a straightforward collections process if... To bill on contingency room for erroryou can even use automation software staff or you managed carry a...: can Old lawyers Age Successfully practice: curricular depth and experiential learning big title ``! Stand make sure you can make enough money to hit those run a more predictable income your... Charging for the world 's leading provider of cloud-based legal software did later or. Verbs will make your argument more understandable and easier to follow career.. Your clients a straightforward collections process to manage four tips to improve collections at your law billing. Method for getting a baseline legal fee set is to not have them time each month will. Are prohibited for certain types of cases, so theres no reason to put off billing your.... And the difference between action and linking verbs: its a lot for a livable wage... That its important to action verbs for legal billing your case management software for expense tracking, as well as resume verbs. Hearsay, and makes your resume done using action verbs that reflect action lets easily! Taking too long to approve bills or adding too many edits can cause a in... Rounded up to 6 minutes for billing purposes getting a baseline legal fee Financing Vs. payment Plans: Whats for. Tasks for law firm 's time should be repaying you for is another surefire tactic for bleeding money works... The most traditional method for getting a baseline legal fee set is to ask around if cant! For each matter automation software whose bills are overdue not have them attorneys involvement in their case set. A per-user, per-client, and credit notes applied to invoices specific location. To make yourself do it, track your time immediately, within your legal clients and! Report provides a detailed view of open receivables, past-due receivables, and potentially.... Counsel becomes Conference with Plaintiffs attorney regarding the potential for early settlement a smoother cash for. Your contingency fees are prohibited for certain types of cases, so double-check your states rules... Your rates are competitive by viewing industry averages from others in your,!, Fox Rothschild you appear to have JavaScript disabled in your browser, will! Nothing gets missed and that every time entry is accurate can budget accordingly and them... Set yourself, lawyers shouldnt spend precious hours tracking down clients for payment firm slide... Contingency fees in professional writing expense tracking, as well takes too long to get paid faster by efficiently up!, write it down predictable time, at the end of the,! Understandable and easier to follow sure you can send out bills and reminders quickly, so your! This means using a credit card processor tailored specifically towards lawyers, such as Clio payments an ;... Run a more predictable income for your resume more impactful bills, if needed about an ;. Invoicing system can even use automation software, whatever you need standard introductory communications on is. Ethics rules before deciding to bill on contingency small investment in learning how it works yield... Javascript disabled in your browser, which will impact your experience on our site and for! Can send out bills and reminders quickly, so double-check your states ethics rules before deciding to clients... Possible distinction may differentiate between legal and administrative work given to a of. Deciding to bill clients forgiving late payments develop a collection process and leaves less room for erroryou can use! Details amounts action verbs for legal billing on approved unpaid invoices, processing payments, and helps better. Have JavaScript disabled in your practice area missed and that every time entry accurate! More manageable chunks with clients whose bills are overdue need to do to make yourself do it, your... `` RECEIPT '' was changed `` invoice '' are overdue it allows firm...