blue light on bt hub but no internet connection

The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Many connections problems can be resolved by turning your BT Hub off and on. Web. Use the Contact us link at the bottom of the page to get in touch. on Hub is connected to broadband but can't connect to the Internet. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? Is this for ADSL BB or Fibre? Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. And the Mini Hub will also work over a 3G signal. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. Flashing red and blue: The router is connecting to a device via WPS. Give it a couple of minutes and try again. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. You should also check for other lights on the BT Home Hub's display. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. The Hub was fine / everything in the house was fine - it was a line fault. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. If this doesn't work turn your Hub off and on again using its power button. If it does, restarting your phone, tablet or other Wi-Fi devices might help. This light turns on when it gets no connection. 22h06. I have reset hub etc - still no internet. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Dont have a different device to try? The issue may be with your internal telephone extensions, rather thanthe phone line itself. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If this doesn't fix it contact the technical helpdesk. You can also check for any problems in the local area by using Service Status. 11:33 PM Still no lights? high tea intercontinental sydney; kimpton blythswood square hotel Your Hub will restart and the Power light will glow steady blue. 30-05-2020 Give it a couple of minutes and try again. Which router, BrightBox 1 or 2 or . 1:43 PM Click on broadband and a page that says internet connection configuration should open. Look for a tab that says disconnect and click on it. 22h44, Thanks - I will grab that data - here is some general info, on Engineer said there must have been a line fault. Press and release your Hub's Restart button. There's a problem with your device. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Plug your Hub directly into this and see if it gets an internet connection. BT have an engineer due to attend in around 3 weeks time. how to cancel BT Broadbandand find the It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Does it announce your correct no. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. I would just report a line fault / do a line test and report it as a phone line fault. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Not a very joined up response but some of the staff were very nice to deal with. The default setting is to merge the two together so you see only one network name. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Connect a device to your Hub using a cable or wi-fi. Monthly cost changed on Tuesday - no internet since then! If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Please can you help me? Smart setup is shown in the picture you posted in message 5, click to disable. - edited Where you push a pin or paperclip into the reset hole at the back until the light turns green? 13h59. I would now say 99.9% this was an external issue / no faults inside the property. Announcements, Guides & Community Updates. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Wait a couple of minutes for it to start. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. Re: Blue light but no wifi or internet connection. 30-05-2020 This can take up until midnight on the day we switch your broadband. (Instructions for an Android device are here.). If you get a flashing orange light followed by a solid orange one, however, there's a problem. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Sorry to hear you can't connect to the internet. CloudFlare DNS is free, fast and seems to respect privacy. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. This will tell us at which stage EE have got to. Power light is blue, but you can't connect to the internet. Check your cables. If it stays green, turn your Hub off and on again. 11:33 PM. Having problems with your Mini Hub? Find your broadband network login details. The Hub is attempting to connect to a device via WPS. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. EE Limited. Log in to your account and we'll run tests to check for any connection problem you're having. When you first plug in your hub, the hub will take about four minutes to synchronize. The "Ready" light: This should be on 24/7. Your device is not paired to your hub. If it's your broadband activation day, it can take until midnight for this to happen. Please check to see if your fault has closed by going to the fault tracker on My BT. You should receive updates from DPD. Open a new web browser window and follow the on-screen help wizard to get connected. So, grab another device and see if the issues are the same on that. Updated 06/10/2022 The light will turn blue when your Hub is ready. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Get more information on BT Power Save mode. BT Business Hubs: Help and guides for your model. Select your hub from the options below to see what they mean. It's a possibility that the text was just referring to your home phone activation. Ive read some posts about changing the password but cant see how that would make a difference. Your internet woes might be caused by some bad wiring in an extension cable or something else. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Under the Home tab check it shows as connected in the My Services section. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? Re: BT Hub - Blue light on but no internet on any devices. Try moving Hybrid Connect. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. on 16h54. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. on 30-12-2016 If your broadband light is still flashing use the Contact us link at the bottom of the page. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Check the power cable is correctly inserted. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. All still working ok. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Get help setting up your Smart Hub>, Check for any service problems in your area. 31-05-2020 This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Broadband needs a working phone line. You can find this on the reference card on the back of the router. Here is the info - thanks for any help on this everyone. My broadband has been down since last night, ive done everything I can think of to sort it but no success. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. A red light means there is a problem somewhere. Make sure you're next to your Hub with a computer or device when you contact us. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. If there is a problem, your broadband issue could berelated toyour landline. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. 22h52, Stats show you are connected to the internet, on Select your hub from the options below to see what they mean. Wait a couple of minutes for the Power light to glow blue. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) He it trying to book an engineer (external) to check the line. Do not report it as a broadband fault - you will go round in circles. 01-06-2020 Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. VPN connection enabled on your device. 1:55 PM. We'll be ready to reactivate your Mini Hub straightaway. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. The BT Home Hub 5 is capable of dual AC Wi-Fi. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. You can also check the order tracker on My BT to find out where your Mini Hub is. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. You will get a refund for the time is is out of service. Full Fibre connection Step 2: Click on Wi-Fi. I called Plusnet to chase and was able to rest the password and get it back up and running. 12h58, on richardward. Hub is back where it belongs. This really can help. I have got a PC plugged direct into the hub - again no internet. Press and release your Hub's restart button. The light will turn steady blue when your Hub is ready. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. If there's still no light. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. 22h19. Give it a minute or two to connect. Make sure your Smart Hub is on and attached to your Hybrid Connect device. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Broadband light is blue, but I can't connect to the internet. Light on router is blue but no internet connection 1 user liked/thanked this post: Turn your Hub on and off using the power button and wait a moment. 2 users liked/thanked this post: Tech Advisor helps you find your tech sweet spot. Did you manage to solve it ? There might be a temporary problem with the network that is affecting every broadband connection in your area. Weve listed some expert tips to help you fix the problem quickly. This simply indicates that your BT hub is establishing a connection to the internet. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Checking our supplier records, just out of interest is your activation date today? The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Don't worry, this is normal, and things should settle down after the ten days. If it's your broadband activation day, it can take until midnight for this to happen. The help and support page aren't working and the phone lines not open!!? Landline, so pick up your receiver and see if it gets no connection at all even though Ethernet... Were very nice to deal with how that would make a difference see how that would a. Just referring to your account and we 'll run tests to check line! Use the Contact us on but no success a connection to the internet, should! 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